Customer Service Representative
$37,440–$37,440 year
On-sitePullman, Washington, United States
Pullman, Washington, United StatesOn-siteFull Time$37,440–$37,440 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Provide friendly, courteous service to clients while performing accurate banking transactions and maintaining positive first impressions. Adhere to Federal regulations including the Bank Secrecy Act, USA Patriot Act, and OFAC requirements while reflecting corporate values of integrity and teamwork. Utilize multiple computer systems and digital channels to support efficient service delivery. Work Monday through Friday with weekends off.
Required Qualifications
- High school diploma or approved equivalent
- Basic math skills
- 10-key and keyboarding
- Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook
- Well-developed smart phone and digital channel skills
- Must be organized
- Excellent communication skills
- Personable attitude
- Previous work in retail, consumer service delivery, or client relations
Desired Qualifications
- A smile
- Great attitude
- Highly developed sense of integrity
- Strong work ethic
- Personable and outgoing
- Ability to talk with clients and build rapport and relationships
- Great attention to detail
- Ability to provide accurate service
- Technically savvy
- Ability to use multiple computer systems
- Ability to adapt to change
- Adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations
- Reflection of the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service
- Kindness
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