Customer Service Representative
$43,680–$43,680 year
On-siteMarysville, Washington, United States
Job Summary
Provide friendly, accurate banking transactions and a positive first impression to consumers and business clients across nine Western states. Adhere to Federal regulations including the Bank Secrecy Act, USA Patriot Act, and OFAC requirements while maintaining high integrity and strong work ethics. Utilize multiple computer systems and Microsoft Office tools to deliver efficient service with a personable attitude and excellent communication skills. Work Monday through Friday with weekends off in a highly engaged environment that prioritizes internal promotion and comprehensive benefits including health insurance and stock options.
Required Qualifications
- High school diploma or approved equivalent
- Basic math skills, 10-key and keyboarding
- Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook
- Well-developed smart phone and digital channel skills
- Must be organized and display excellent communication skills and a personable attitude
- Previous work in retail, consumer service delivery, or client relations
Desired Qualifications
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
- Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations
- Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind
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