Customer Service Representative
$37,440–$37,440 year
On-siteGallup, New Mexico, United States
Job Summary
Provide friendly and courteous service while performing efficient and accurate banking transactions to create a positive first impression for clients. Adhere to bank policies and procedures designed to comply with Federal regulations, including the Bank Secrecy Act, USA Patriot Act, and OFAC regulations. Maintain a personable attitude to build rapport and relationships while utilizing multiple computer systems and digital channels. Work Monday through Friday with weekends off, reflecting corporate values of integrity, teamwork, and service. Join a team where promoting from within is a top priority and you can help strengthen your community's financial health.
Required Qualifications
- High school diploma or approved equivalent
- Basic math skills, 10-key and keyboarding
- Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook
- Well-developed smart phone and digital channel skills
- Must be organized and display excellent communication skills and a personable attitude
- Previous work in retail, consumer service delivery, or client relations
Desired Qualifications
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
- Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations
- Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind
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