Customer Service Representative
$38,896–$38,896 year
On-sitePortland, Oregon, United States
Portland, Oregon, United StatesOn-siteFull Time$38,896–$38,896 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Provide friendly, courteous banking transactions and a positive first impression to clients while adhering to Federal regulations including the Bank Secrecy Act, USA Patriot Act, and OFAC. Utilize multiple computer systems and Microsoft Office tools to process accurate service with high attention to detail. Maintain strong work ethic, integrity, and personable rapport with customers across nine Western states. Monday through Friday hours with weekends off.
Required Qualifications
- High school diploma or approved equivalent
- Basic math skills
- 10-key and keyboarding
- Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook
- Well-developed smart phone and digital channel skills
- Must be organized
- Excellent communication skills
- Personable attitude
- Previous work in retail, consumer service delivery, or client relations
Desired Qualifications
- A smile
- Great attitude
- Highly developed sense of integrity
- Strong work ethic
- Personable and outgoing
- Ability to talk with clients and build rapport and relationships
- Great attention to detail
- Ability to provide accurate service
- Technically savvy
- Ability to use multiple computer systems
- Ability to adapt to change
- Ability to adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations
- Ability to reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service
- Kindness
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