Customer Service Representative
$37,440–$37,440 year
On-siteFlorence, Oregon, United States
Florence, Oregon, United StatesOn-siteFull Time$37,440–$37,440 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Provide friendly, accurate banking transactions and a positive first impression to clients while adhering to Federal regulations including the Bank Secrecy Act, USA Patriot Act, and OFAC. Utilize multiple computer systems and digital channels to deliver efficient service, maintaining high attention to detail and strong communication skills. Work Monday through Friday with weekends off, reflecting corporate values of integrity, teamwork, and service.
Required Qualifications
- High school diploma or approved equivalent
- Basic math skills, 10-key and keyboarding
- Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook
- Well-developed smart phone and digital channel skills
- Must be organized and display excellent communication skills and a personable attitude
- Previous work in retail, consumer service delivery, or client relations
Desired Qualifications
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
- Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations
- Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind
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