Customer Service Representative
$45,760–$60,320 year
On-siteCharlotte, North Carolina, United States
Job Summary
Interact with customers via phone or email to address inquiries, provide information, and offer service assistance. Identify and analyze customer needs, scheduling appropriate services and escalating complex issues to management. Maintain detailed records of interactions and resolutions in the customer management system. Efficiently dispatch vehicles and personnel to customer sites based on location, urgency, and availability. Develop product knowledge to provide accurate information on doors and services. Work in the office between 7:00 AM and 5:30 PM, Monday through Friday, with an hourly salary of $22.00 to $29.00. Requires high school diploma, one to three years of customer service experience, and proficiency in CRM systems and Microsoft Office.
Required Qualifications
- High school diploma or equivalent
- AA/BA preferred
- One (1) – three (3) years of customer service experience
- administrative background preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Attention to detail and accuracy in data entry
- Ability to work in a fast-paced environment
- ability to prioritize tasks
- Patience
- empathy
- customer-centric mindset
- Ability to work effectively in a team
- handle high-stress situations with professionalism
- Proficiency in using customer service software
- CRM systems
- Microsoft Office Suite
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.