Customer Service Representative
$47,320,000–$60,320,000 year
On-siteHouston, Texas, United States
Job Summary
Interact with customers via phone or email to address inquiries, provide information, and offer service assistance. Identify and analyze customer needs to provide creative solutions, schedule appropriate services, and escalate complex issues to management. Maintain detailed records of interactions and resolutions in the customer management system while efficiently dispatching vehicles and personnel to meet customer requests based on location, urgency, and availability. Develop product knowledge to ensure accurate information is provided. Requires high school diploma, one to three years of customer service experience, and proficiency in CRM systems and Microsoft Office. Available for office shifts Monday through Friday from 7:00 AM to 5:30 PM.
Required Qualifications
- High school diploma or equivalent
- AA/BA
- One (1) – three (3) years of customer service experience
- administrative background
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Attention to detail and accuracy in data entry
- Ability to work in a fast-paced environment
- Ability to prioritize tasks
- Patience
- empathy
- customer-centric mindset
- Ability to work effectively in a team
- Ability to handle high-stress situations with professionalism
- Proficiency in using customer service software
- CRM systems
- Microsoft Office Suite
- ability to walk short distances
- ability to sit for prolonged periods of time
- ability to lift up to 15 lbs
- available to work in the office at the service center
- not remotely
Desired Qualifications
- AA/BA
- One (1) – three (3) years of customer service experience
- administrative background
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Attention to detail and accuracy in data entry
- Ability to work in a fast-paced environment
- Ability to prioritize tasks
- Patience
- empathy
- customer-centric mindset
- Ability to work effectively in a team
- Ability to handle high-stress situations with professionalism
- Proficiency in using customer service software
- CRM systems
- Microsoft Office Suite
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