Customer Service Representative (Voice) - Work from Home
RemotePhilippines
Job Summary
Respond to inbound customer calls, emails, and messages in a polite, friendly, and professional manner while providing accurate information and resolving issues efficiently. Identify customer needs, troubleshoot problems, and escalate unresolved matters to higher-level support when necessary. Document all interactions and maintain accurate records of customer issues and resolutions. Provide timely follow-ups to ensure satisfaction and meet performance targets regarding response time, resolution time, and customer satisfaction scores. Maintain clear, concise, and courteous communication while staying updated on product knowledge and company policies. Requires fast internet speed, 35 wpm typing accuracy, and ability to work shifting schedules including holidays and weekends.
Required Qualifications
- Excellent verbal and written communication skills
- High school diploma or equivalent
- Previous experience in customer service
- Excellent written communication skills with a strong command of grammar and spelling
- Ability to multitask and manage time effectively
- Good interpersonal skills and a customer-focused attitude
- Proficiency in using chat and email platforms
- Proficiency in using CRM software
- Strong problem-solving skills
- Attention to detail
- Must be able to work from home with a secure, distraction-free environment
- Candidates must be open to working on-site in Mandaluyong or Ortigas if required
- Requires fast internet speed at home
- Typing speed of at least 35wpm with 90% Accuracy
- Open to working on a shifting schedule, including holidays and weekends
- Able to start immediately
Desired Qualifications
- a college degree
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