Customer Service Representative
$41,600–$41,600 year
On-siteNorth Bergen, New Jersey, United States
North Bergen, New Jersey, United StatesOn-siteFull Time$41,600–$41,600 yearSenior Level
Full TimeSenior Level
Job Summary
Respond promptly to incoming customer inquiries via phone, chat, email, or social media platforms. Investigate customer issues, troubleshoot product malfunctions, and offer fast, empathetic solutions while handling orders, modifications, billing updates, returns, and refund requests. Record transaction details, log complaints, and track resolutions inside internal CRM systems. Maintain strong verbal and written articulation paired with active listening capabilities and high levels of empathy, patience, and composure when managing upset or difficult customers. Must be fully bilingual.
Required Qualifications
- Must be fully bilingual
- Strong verbal and written articulation paired with active listening capabilities
- High levels of empathy, patience, and composure when managing upset or difficult customers
- Ability to quickly diagnose issues, think critically under pressure, and present clear solutions
- Strong computer skills
- Excellent multitasking abilities to handle multiple chat queues or account profiles concurrently
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