Customer Service Representative
$27,040–$27,040 year
On-siteMadison, Alabama, United States
Job Summary
Greet pets and their owners upon arrival, answer phone and email inquiries, and schedule appointments for boarding, grooming, and daycare services. Manage front desk operations by processing check-ins and check-outs, maintaining client and pet profiles in kennel software, and coordinating with grooming and kennel staff regarding specific needs. Escort dogs to play areas and kennels while ensuring daily front office cleanliness and organization. Contact veterinarians for medical updates and maintain a professional appearance representing the brand. This role requires flexibility for evenings, weekends, and holidays, with a starting pay of $13.00/hr.
Required Qualifications
- Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
- Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
- Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
- Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
- Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
- Dog Lover: Passion for working with animals a must!
Desired Qualifications
- Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
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