Customer Service Representative
$24,960–$24,960 year
On-siteSpring, Texas, United States
Job Summary
Greet pets and their owners upon arrival, answer phone and email inquiries about boarding, grooming, and daycare services, and provide accurate information on resort policies. Manage reservations, schedule appointments, and process check-ins and check-outs while maintaining client profiles in kennel software. Coordinate with back-of-house staff regarding pet needs, escort dogs to play areas and kennels, and contact veterinarians for vaccination records. Maintain front office cleanliness by vacuuming, sweeping, mopping, and organizing desk materials. Work evenings, weekends, and holidays as needed. Join a team offering discounted pet care for your own dog, with full-time benefits including medical, vision, dental, and 401k.
Required Qualifications
- Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
- Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
- Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
- Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
- Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
- Dog Lover: Passion for working with animals a must!
Desired Qualifications
- Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.