Customer Service Representative
On-siteMichigan, United States
Job Summary
Respond promptly and professionally to customer inquiries via telephone and email. Process customer orders accurately and manage client accounts effectively. Resolve customer issues and concerns in a timely, efficient, and satisfactory manner. Maintain a positive, customer-first attitude while upholding professional standards in a fast-paced environment. Work collaboratively to consistently meet individual and team performance targets. This role requires proven experience in telephone-based customer service, order processing, and account management, along with strong verbal and written communication skills.
Required Qualifications
- Proven experience in telephone-based customer service and account management
- Excellent verbal and written communication skills
- Strong problem-resolution and analytical skills
- Demonstrated ability to handle order processing and customer inquiries simultaneously
- Ability to thrive in a fast-paced, high-volume environment
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