CUSTOMER SERVICE REPRESENTATIVE

Coordinate all customer service activities per company strategy, managing internal and external client needs and claims. Receive and respond to phone calls and emails, acting as a liaison between clients and departments while processing orders and tracking status. Handle COD payments, verify delivery proofs, and document driver trips and warehouse pickups. Provide accurate product information to sales teams, assist with account openings, and maintain daily cash reconciliations. Communicate directly with warehouse and sales to update clients on order status, cancellations, and delivery issues.