Customer Service Representative

Answer calls for all departments from the main customer service telephone number following company standards and assist customers with general information about claims and underwriting. Handle internal and external billing inquiries for insurance premiums, including e-payments and delinquency, while logging new business submissions and setting up new claims received via call, email, or fax. Obtain DNB reports, process Loss Run Requests, and direct brokers to the Producer Portal, which you will also train on. Manage outbound phone calls for potential weather-related claims and provide backup support to ensure company standards are met. This role requires a Property & Casualty Agent's license, proficiency in Microsoft software, and the ability to work in a fast-paced environment.