Customer Service Representative
On-siteLake Orion, Michigan, United States
Job Summary
Assure production requirements are shipped to the customer as released to ensure 100% on-time delivery, while backing up the Shipping and Receiving Supervisor during call-offs or vacations. Input manual releases, reconcile issues, and maintain the premium freight log. Effectively respond to schedule changes prompted by quality rejections, production increases, or delivery issues, communicating with Manufacturing, Supervisors, QA, and Purchasing. Notify customers of late, missed, or short shipments and assist in problem-solving activities. Interface with customers, contractors, and suppliers as appropriate, leading customer-driven requirements such as Visteon DDL and Valeo WEB-EDI. On call 24 hours for customer expedites. Adhere to all internal, OSHA, and safety procedures while maintaining high housekeeping standards.
Required Qualifications
- High school diploma or general education degree (GED)
- Three to five years related experience
- Training
- Equivalent combination of education and experience
- Knowledge of EDI systems
- Knowledge of related current customer requirements
- Computer literate
- Thorough understanding of customer releases
- Knowledge of MRP system
- Candidates must be legally authorized to work in the United States without sponsorship
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