Customer Service Representative
$27,040–$27,040 year
On-siteJohns Creek, Georgia, United States
Job Summary
Greet pets and their owners at the front desk, answer inquiries about boarding, grooming, and daycare services, and manage reservations and appointments. Assist with check-ins and check-outs, escort dogs to play areas or kennels, and coordinate with grooming and kennel staff regarding pet needs. Maintain front office cleanliness by vacuuming, sweeping, and organizing documents while contacting veterinarians for vaccination records. Check dogs into daycare, boarding, and grooming, and ensure all client profiles are updated in our software. Work evenings, weekends, and holidays as needed, with a starting pay of $13.00/hr. Enjoy discounted daycare and boarding for your own dog, plus access to medical, vision, dental plans, and a 401k.
Required Qualifications
- Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
- Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
- Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
- Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
- Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
- Dog Lover: Passion for working with animals a must!
Desired Qualifications
- Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
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