Customer Service Representative - University of Houston
$33,280–$33,280 year
On-site · Houston, Texas, United States
Job Summary
Customer Service Representative handling monthly parking transactions and supporting internal/external customers with monthly and daily parking needs at the University of Houston. Handles inbound inquiries, processes payments and passes, maintains accurate customer records, provides professional service, adheres to policies, supports data entry and reporting, and assists with training new CSR positions. Emphasis on data integrity, timely responses across calls, emails, and faxes, and meeting service levels and quality goals in a fast-paced parking operations environment.
Required Qualifications
- G12/Equivalent
- 1 year Customer Service experience in a high-volume, fast-paced environment
- 1 year data entry experience equaling 40 WPM
- Knowledge of contact center policies and software, including CRM, phone systems, MS Office
- Strong work ethic and reliability with professionalism and poise
- Superior interpersonal, verbal, and written communication skills
- Exceptional written oral communication skills
- Strong analytical abilities and sound judgment in decision-making
- Strong attention to detail and high degree of accuracy is key
- Ability to multitask, prioritize, and organize within a structured environment
- Flexibility and adaptability
- Motivated, take initiative and possess strong work ethic
- Ability to respond to customer complaints maintain professionalism at all times
- Conflict resolution
- Exceptional communication, tact and customer service skills
- Ability to assist customers with diverse requirements
- Exceptional telephone etiquette
- Intermediate knowledge of computer software applications – MS Office
- Ability to successfully and consistently achieve individual and departmental service level goals
- Positive, team-oriented attitude and ability to balance independent workload with broader team goals
Additional Requirements
- Must be at least 18 years of age
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