Customer Service Representative - University
On-site · Huntington, West Virginia, United States
Job Summary
Provide exceptional customer service as the first point of contact for customers, representing City National Bank in a professional and helpful manner. Identify and assess customers' needs to recommend appropriate banking products and services. Process transactions accurately and efficiently (deposits, withdrawals, transfers). Educate customers on self-service options and assist with online and mobile banking inquiries. Maintain accurate customer records and documentation in compliance with banking regulations. Collaborate with internal teams to address complex customer issues and ensure prompt resolution.
Required Qualifications
- High school diploma or equivalent; college degree preferred.
- Previous customer service experience in a banking or financial institution is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficient computer skills and familiarity with banking software and systems.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Professional demeanor and ability to build rapport with customers.
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