Customer Service Representative

Job Summary

Required Qualifications

• •Valid driver's license
• •Ability to maintain a good driving record
• •High school diploma or equivalent
• •Must be able to lift 50 lbs
• •Must be able to lift equipment weighing a minimum of 50 lbs
• •Must be able to move equipment
• •Must be able to move around indoors and outdoors
• •Must be able to position oneself to reach objects at varying heights
• •Must be able to remain stationary for long periods
• •Must be able to work around moving parts or machines
• •Must be able to work around fumes or irritant chemicals
• •Must be able to use protective clothing or gear such as masks, goggles, gloves or shields
• •Must not use nicotine products
• •Must be able to use smartphone-based U-Scan technology
• •Must be able to inspect and maintain equipment
• •Must be able to dispatch and return equipment
• •Must be able to answer questions and educate customers regarding products and services
• •Must be able to prepare rental invoices
• •Must be able to accept equipment returned from rental
• •Must be able to install hitches and trailer wiring
• •Must be able to fill propane
• •Must be able to drive a forklift
• •Must be able to work as part of a supportive team
• •Must be able to be the face of U-Haul company's exceptional service
• •Must be able to assist customers
• •Must be able to clean and inspect equipment on the lot
• •Must be able to check fluid levels
• •Must be able to move and hook up U-Haul trucks and trailers
• •Must be able to work inside and outside a U-Haul center
• •Must be able to manage rentals and inventory
• •Must be able to participate in ongoing continuous U-Haul education through U-Haul University

Desired Qualifications

• •Friendly
• •Motivated
• •People person
• •Love helping others
• •Must be able to effectively lead and coach others
• •Must be able to demonstrate leadership in cross-functional teams
• •Must be able to show strong attention to detail
• •Must be able to help customers give energy
• •Must be able to get charged up by interacting with others
• •Must be able to demonstrate excellent verbal and written communication skills
• •Must be able to demonstrate excellent oral and written communication skills
• •Must be able to demonstrate strong interpersonal skills
• •Must be able to demonstrate excellent customer service skills
• •Must be able to demonstrate excellent problem-solving skills
• •Must be able to demonstrate excellent time management skills
• •Must be able to demonstrate excellent organizational skills
• •Must be able to demonstrate excellent communication skills
• •Must be able to demonstrate excellent teamwork skills
• •Must be able to demonstrate excellent collaboration skills
• •Must be able to demonstrate excellent adaptability skills
• •Must be able to demonstrate excellent flexibility skills
• •Must be able to demonstrate excellent resilience skills
• •Must be able to demonstrate excellent stress management skills
• •Must be able to demonstrate excellent conflict resolution skills
• •Must be able to demonstrate excellent negotiation skills
• •Must be able to demonstrate excellent persuasion skills
• •Must be able to demonstrate excellent presentation skills
• •Must be able to demonstrate excellent public speaking skills
• •Must be able to demonstrate excellent writing skills
• •Must be able to demonstrate excellent reading skills
• •Must be able to demonstrate excellent listening skills
• •Must be able to demonstrate excellent observation skills
• •Must be able to demonstrate excellent analytical skills
• •Must be able to demonstrate excellent critical thinking skills
• •Must be able to demonstrate excellent decision-making skills
• •Must be able to demonstrate excellent planning skills
• •Must be able to demonstrate excellent execution skills
• •Must be able to demonstrate excellent project management skills
• •Must be able to demonstrate excellent process improvement skills
• •Must be able to demonstrate excellent quality assurance skills
• •Must be able to demonstrate excellent compliance skills
• •Must be able to demonstrate excellent safety skills
• •Must be able to demonstrate excellent risk management skills
• •Must be able to demonstrate excellent emergency response skills
• •Must be able to demonstrate excellent crisis management skills
• •Must be able to demonstrate excellent change management skills
• •Must be able to demonstrate excellent innovation skills
• •Must be able to demonstrate excellent creativity skills
• •Must be able to demonstrate excellent innovation skills
• •Must be able to demonstrate excellent problem-solving skills
• •Must be able to demonstrate excellent critical thinking skills
• •Must be able to demonstrate excellent analytical skills
• •Must be able to demonstrate excellent decision-making skills
• •Must be able to demonstrate excellent planning skills
• •Must be able to demonstrate excellent execution skills
• •Must be able to demonstrate excellent project management skills
• •Must be able to demonstrate excellent process improvement skills
• •Must be able to demonstrate excellent quality assurance skills
• •Must be able to demonstrate excellent compliance skills
• •Must be able to demonstrate excellent safety skills
• •Must be able to demonstrate excellent risk management skills
• •Must be able to demonstrate excellent emergency response skills
• •Must be able to demonstrate excellent crisis management skills
• •Must be able to demonstrate excellent change management skills
• •Must be able to demonstrate excellent innovation skills
• •Must be able to demonstrate excellent creativity skills