Customer Service Representative

Job Summary

Required Qualifications

• •Valid driver's license
• •Ability to maintain a good driving record
• •High school diploma or equivalent
• •Must be able to lift 50 lbs
• •Must be able to lift equipment weighing a minimum of 50 lbs
• •Must be able to move equipment
• •Must be able to move around indoors and outdoors
• •Must be able to position oneself to reach objects at varying heights
• •Must be able to remain stationary for long periods
• •Must be able to work around moving parts or machines
• •Must be able to work around fumes or irritant chemicals
• •Must be able to use protective clothing or gear such as masks, goggles, gloves or shields
• •Must not use nicotine products
• •Must be able to use smartphone-based U-Scan technology
• •Must be able to inspect and maintain equipment
• •Must be able to dispatch and return equipment
• •Must be able to answer questions and educate customers regarding products and services
• •Must be able to prepare rental invoices
• •Must be able to accept equipment returned from rental
• •Must be able to install hitches and trailer wiring
• •Must be able to fill propane
• •Must be able to drive a forklift
• •Must be able to work as part of a supportive team
• •Must be able to be the face of U-Haul company's exceptional service
• •Must be able to assist customers
• •Must be able to manage rentals and inventory
• •Must be able to clean and inspect equipment on the lot
• •Must be able to check fluid levels
• •Must be able to move and hook up U-Haul trucks and trailers
• •Must be able to work inside and outside a U-Haul center
• •Must be able to participate in ongoing continuous U-Haul education through U-Haul University

Desired Qualifications

• •Friendly
• •Motivated
• •People person
• •Love helping others
• •Must be able to effectively lead and coach others
• •Must be able to demonstrate leadership in cross-functional teams
• •Must be able to show strong attention to detail
• •Must be able to help customers give energy
• •Must be able to get charged up by interacting with others
• •Must be able to demonstrate excellent verbal and written communication skills
• •Must be able to demonstrate excellent oral and written communication skills
• •Must be able to demonstrate strong customer service skills
• •Must be able to demonstrate excellent problem-solving skills
• •Must be able to demonstrate excellent time management skills
• •Must be able to demonstrate excellent organizational skills
• •Must be able to demonstrate excellent interpersonal skills
• •Must be able to demonstrate excellent teamwork skills
• •Must be able to demonstrate excellent communication skills
• •Must be able to demonstrate excellent customer service skills
• •Must be able to demonstrate excellent sales skills
• •Must be able to demonstrate excellent negotiation skills
• •Must be able to demonstrate excellent conflict resolution skills
• •Must be able to demonstrate excellent crisis management skills
• •Must be able to demonstrate excellent emergency response skills
• •Must be able to demonstrate excellent risk assessment skills
• •Must be able to demonstrate excellent safety awareness
• •Must be able to demonstrate excellent compliance knowledge
• •Must be able to demonstrate excellent regulatory knowledge
• •Must be able to demonstrate excellent legal knowledge
• •Must be able to demonstrate excellent ethical standards
• •Must be able to demonstrate excellent integrity
• •Must be able to demonstrate excellent honesty
• •Must be able to demonstrate excellent trustworthiness
• •Must be able to demonstrate excellent reliability
• •Must be able to demonstrate excellent dependability
• •Must be able to demonstrate excellent accountability
• •Must be able to demonstrate excellent responsibility
• •Must be able to demonstrate excellent ownership
• •Must be able to demonstrate excellent commitment
• •Must be able to demonstrate excellent dedication
• •Must be able to demonstrate excellent passion
• •Must be able to demonstrate excellent enthusiasm
• •Must be able to demonstrate excellent energy
• •Must be able to demonstrate excellent drive
• •Must be able to demonstrate excellent motivation
• •Must be able to demonstrate excellent ambition
• •Must be able to demonstrate excellent goal orientation
• •Must be able to demonstrate excellent results orientation
• •Must be able to demonstrate excellent performance orientation
• •Must be able to demonstrate excellent quality orientation
• •Must be able to demonstrate excellent efficiency orientation
• •Must be able to demonstrate excellent effectiveness orientation
• •Must be able to demonstrate excellent productivity orientation
• •Must be able to demonstrate excellent output orientation
• •Must be able to demonstrate excellent input orientation
• •Must be able to demonstrate excellent process orientation
• •Must be able to demonstrate excellent system orientation
• •Must be able to demonstrate excellent structure orientation
• •Must be able to demonstrate excellent organization orientation
• •Must be able to demonstrate excellent planning orientation
• •Must be able to demonstrate excellent strategy orientation
• •Must be able to demonstrate excellent vision orientation
• •Must be able to demonstrate excellent innovation orientation
• •Must be able to demonstrate excellent creativity orientation
• •Must be able to demonstrate excellent flexibility orientation
• •Must be able to demonstrate excellent adaptability orientation
• •Must be able to demonstrate excellent resilience orientation
• •Must be able to demonstrate excellent perseverance orientation
• •Must be able to demonstrate excellent persistence orientation
• •Must be able to demonstrate excellent determination orientation
• •Must be able to demonstrate excellent resolve orientation
• •Must be able to demonstrate excellent willpower orientation
• •Must be able to demonstrate excellent self-discipline orientation
• •Must be able to demonstrate excellent self-control orientation
• •Must be able to demonstrate excellent self-regulation orientation
• •Must be able to demonstrate excellent self-management orientation
• •Must be able to demonstrate excellent self-leadership orientation
• •Must be able to demonstrate excellent self-motivation orientation
• •Must be able to demonstrate excellent self-drive orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-sufficiency orientation
• •Must be able to demonstrate excellent self-dependence orientation
• •Must be able to demonstrate excellent self-reliance orientation
• •Must be able to demonstrate excellent self-confidence orientation
• •Must be able to demonstrate excellent self-esteem orientation
• •Must be able to demonstrate excellent self-belief orientation
• •Must be able to demonstrate excellent self-trust orientation
• •Must be able to demonstrate excellent self-assurance orientation