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Customer Service Representative
On-site · Chantilly, Virginia, United States
Job Summary
Customer Service Representative at U-Haul in Chantilly, VA, acting as the face of the company’s service. Responsibilities include assisting customers with U-Haul products and services, using smartphone-based U-Scan technology to manage rentals and inventory, moving and hooking up trucks and trailers, inspecting and maintaining equipment, answering questions, preparing rental invoices, handling equipment returns, installing hitches and trailer wiring, filling propane (certification provided during employment), and participating in ongoing U-Haul education and training. The role emphasizes customer education, service quality, safety, and collaboration within a team.
Required Qualifications
- High school diploma or equivalent
- Valid driver’s license and ability to maintain a good driving record
- Ability to move and hook up trucks and trailers; assist with equipment inspection and maintenance
- Ability to fill propane (certification offered upon employment)
- Ability to drive a forklift (certification offered upon employment)
- Ability to lift 50 lbs
- Customer service orientation
- Ability to educate customers about products and services
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