Customer Service Representative

Serve as the primary point of contact for client service requests on assigned accounts, processing policy changes, endorsements, evidence of insurance, ID cards, cancellations, reinstatements, and billing support with speed and accuracy. Support the renewal process by confirming updated household and risk information, reviewing documents for changes, and coordinating client communications to keep renewals on track. Assist with new business onboarding by collecting required information, confirming coverage details, and coordinating policy issuance and delivery. Prepare client-ready correspondence, basic coverage summaries, and explain policy documents clearly. Maintain thorough documentation and file hygiene within the agency management system, track open items, follow up with carriers and clients, and manage multiple priorities. Partner with producers and account managers to identify rounding and cross-sell opportunities and improve retention through proactive service. This role requires a current Property and Casualty insurance license, at least 3 years of experience in an independent insurance agency, and is based in Northville, MI with a 5-day in-office schedule.