Customer Service Representative
On-siteBethlehem, Pennsylvania, United States
Job Summary
Interact with customers via telephone and in-person to sell, make reservations, process payments, and email documents for Trans-Bridge Tours' One-Day, Multi-Day, and Casino Tours, as well as Trans-Bridge Lines' Pier Transportation and bus schedules. Field customer questions and issues to ensure appropriate actions resolve concerns, while maintaining a clean working area and following safety policies. Open and close the ticket office as needed and generate daily cash out reports for both Trans-Bridge Lines and Trans-Bridge Tours. This role requires previous customer service experience, reservation handling skills, and basic computer proficiency, with a Monday-Friday 8:00 AM to 5:00 PM on-site schedule in Bethlehem, PA.
Required Qualifications
- Positive attitude
- Excellent customer service skills
- On-site presence in Bethlehem, PA
- High school diploma or equivalent
- Previous Customer Service experience (phone and in-person)
- Previous experience making reservations for groups or individuals
- Must be able to lift 15 pounds
- Offers of employment contingent upon passing pre-employment drug and alcohol screening criteria
- Offers of employment contingent upon background checks
- Offers of employment contingent upon physical exams pertaining to the job
Desired Qualifications
- Travel Industry experience
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