Customer Service Representative

Customer Service Representative III provides courteous inside sales and customer service by handling inquiries about service, deliveries and invoicing; takes orders via phone, fax, email, and web-based systems and performs order entry. Responsibilities include researching pricing and delivery, ensuring complete documentation (including letters of credit and shipping/freight requirements), processing returns, resolving issues with accounting for customer satisfaction, monitoring order/backorder reports, setting up new customer accounts, and maintaining data in databases and spreadsheets. Collaboration with Sales Account Managers and other departments to service customer needs is required.