Customer Service Representative

Customer Service Representative responsible for entering data per the Export Standard Operating Procedure, creating Quick Booking in Cargo Wise, registering Consol and issuing Shippers Instructions, responding to queries and accessing relevant files, checking work for accuracy, and proactively communicating with stakeholders via email. The role involves exploring process improvements through Continuous Improvement initiatives and requires experience in export/freight forwarding, strong data entry skills, MS Office proficiency, good English (spoken and written), high attention to detail, customer orientation, teamwork, and the ability to work independently or under pressure.