Customer Service Representative( Tobacco Project) - Mandarin - Penang
On-siteFranklin, Tennessee, United States
Job Summary
Respond to customer inquiries via phone and email in a timely and professional manner, assisting with online orders and processing payments securely. Handle customer issues with empathy and accuracy while identifying and escalating urgent or complex issues when needed. Collaborate with team members to improve processes and service quality, staying updated through continuous training. Meet performance targets and adhere to company policies while embodying the client's core values of responsibility and excellence. This role serves as the main point of contact for customers using the client's online shopping platform, ensuring a smooth and positive experience.
Required Qualifications
- Diploma or Bachelor's Degree in any field
- Minimum B2 level English proficiency (spoken and written)
- At least 6 months of customer service experience (any industry)
- Strong customer service and problem-solving skills
- Effective communication and active listening
- Ability to manage customer expectations and handle objections professionally
- High emotional intelligence and ability to stay calm under pressure
- Positive attitude, adaptability, and willingness to learn
- Critical thinking and analytical skills
Desired Qualifications
- Call center experience
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