Customer Service Representative( Tobacco Project) - Mandarin - Penang
On-siteBabinec, Banska Bystrica, Slovak Republic
Babinec, Banska Bystrica, Slovak RepublicOn-siteFull TimeBachelors DegreeSmall
Full TimeBachelors DegreeSmall
Job Summary
Respond to customer inquiries via phone and email in a timely and professional manner, assisting users with online orders and related concerns. Handle customer issues with empathy, accuracy, and efficiency while processing payments and managing sensitive information securely. Identify and escalate urgent or complex issues when needed and collaborate with team members to improve processes and service quality. Maintain a positive attitude in all interactions and stay updated through training and continuous learning to meet performance targets.
Required Qualifications
- Diploma or Bachelor's Degree in any field
- Minimum B2 level English proficiency (spoken and written)
- At least 6 months of customer service experience (any industry)
- Strong customer service and problem-solving skills
- Effective communication and active listening
- Ability to manage customer expectations and handle objections professionally
- High emotional intelligence and ability to stay calm under pressure
- Positive attitude, adaptability, and willingness to learn
- Critical thinking and analytical skills
Desired Qualifications
- Call center experience
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