Customer Service Representative( Tobacco Project) - Mandarin - Penang
On-siteSaint-Tropez, Provence-Alpes-Côte d'Azur, France
EXPIREDSaint-Tropez, Provence-Alpes-Côte d'Azur, FranceOn-siteFull TimeBachelors DegreeSmall
Full TimeBachelors DegreeSmall
Job Summary
Respond to customer inquiries via phone and email in a timely and professional manner, assisting with online orders and related concerns. Handle customer issues with empathy, accuracy, and efficiency while processing payments and managing sensitive information securely. Identify and escalate urgent or complex issues when needed and maintain a positive attitude in all interactions. Collaborate with team members to improve processes and service quality while meeting performance targets and adhering to company policies.
Required Qualifications
- Diploma or Bachelor's Degree in any field
- Minimum B2 level English proficiency (spoken and written)
- At least 6 months of customer service experience (any industry)
- Strong customer service and problem-solving skills
- Effective communication and active listening
- Ability to manage customer expectations and handle objections professionally
- High emotional intelligence and ability to stay calm under pressure
- Positive attitude, adaptability, and willingness to learn
- Critical thinking and analytical skills
Desired Qualifications
- Call center experience
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