Customer Service Representative
Remote
Job Summary
Customer Service Representative to support inbound lead management and coordinate a seamless experience for prospective and existing customers. The role blends customer service, sales support, and project coordination to ensure efficient handling of inquiries from initial contact through scheduling and follow-up. Responsibilities include responding to inquiries via phone, email, and chat; qualifying customer needs and coordinating in-home consultations with the field sales team; acting as a liaison between customers and internal teams; following up to maintain engagement; handling escalations professionally; and maintaining accurate CRM records (HubSpot). The position is fully remote as a long-term contract with PST hours and occasional weekend flexibility.
Required Qualifications
- 2–4+ years of experience in customer service, inside sales, or call center environments
- Strong communication skills in English (verbal and written)
- Experience handling high call volumes (20–40+ calls per day)
- Proven ability to multitask across calls, emails, and internal coordination
- Experience managing customer escalations or sensitive situations
- Familiarity with CRM systems (HubSpot preferred)
- Highly organized, detail-oriented, and process-driven
- Customer-first mindset with strong interpersonal skills
- Availability to work full-time (PST hours), with occasional weekend flexibility
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