Customer Service Representative
$31,200–$31,200 year
Hybrid · Dallas, Texas, United States
Dallas, Texas, United StatesHybridFull Time$31,200–$31,200 yearMid LevelNot SpecifiedLarge
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Large
Job Summary
Frontline representative for the ThriftBooks brand, handling customer interactions across phone, chat, and email. Duties include providing product information, troubleshooting issues, recommending products/services, resolving complaints, documenting interactions in the CRM, following up to ensure resolution, and educating customers on site usage. Maintains high customer satisfaction and adheres to policies while working a rotating hybrid schedule in the Dallas area.
Required Qualifications
- 2+ years of call center experience
- 2+ years of online customer service chat experience
- Legal authorization to work in the United States
- Ability to work 8 hours per day at a computer (sitting, typing, answering emails, phone calls, and live chats)
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