Customer Service Representative
$41,600–$45,760 year
On-site · Barnum, Minnesota, United States
Job Summary
Customer Service Representative at ThompsonGas (onsite in Barnum, MN) focusing on inbound/outbound calls, customer retention, new customer acquisition, and data entry. Responsibilities include probing questions to uncover sales and service opportunities, handling customer inquiries (pricing, billing, products, new account setup), maintaining product/service knowledge, guiding outboundcollections, and processing payments and driver paperwork. Requires 3+ years of customer-service experience, strong communication skills, ability to upsell, proficiency in data entry and MS Office, and flexibility to work overtime and weekends. Safety-sensitive role with pre-employment drug screening and commitment to EEO.
Required Qualifications
- 3+ years of Customer Service experience (Call center experience preferred)
- Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
- Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
- Excellent computer skills including Microsoft office and data entry skills
- Ability to organize, multi-task and prioritize assignments in a fast-paced environment
- Flexible to work OT and weekends as needed during busy season
- Degree or equivalent experience required
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