Customer Service Representative
$43,680–$52,000 year
On-siteOroville, California, United States
Job Summary
Customer Service Representative needed to support rapid growth at ThompsonGas. Responsibilities include handling inbound and outbound sales and customer support calls, data entry, account maintenance in CARGAS and MPX, processing payments, and coordinating with drivers. The role emphasizes creating an excellent customer experience, upselling opportunities, resolving inquiries including pricing and account setup, and maintaining product knowledge across ThompsonGas offerings. Requires multitasking in a fast-paced environment, ownership and accountability in problem resolution, and flexibility to work overtime and weekends. Prior call-center experience and proficiency with Microsoft Office are preferred.
Required Qualifications
- Degree or equivalent experience
- 3+ years of Customer Service experience (Call center experience preferred)
- Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
- Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
- Excellent computer skills including Microsoft Office and data entry skills
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