Customer Service Representative
$45,760–$49,920 year
On-site · Grand Marais, Minnesota, United States
Job Summary
Customer Service Representative in Grand Marais, MN, onsite role focusing on inbound/outbound sales and support, account management, and data entry. Responsibilities include handling customer inquiries, identifying sales opportunities, processing payments and orders, maintaining up-to-date account information in CARGAS and MPX systems, and supporting billing and driver paperwork. Requires 3+ years of customer service experience, strong communication skills, ability to upsell, and comfort with a fast-paced environment; OT and weekend availability may be required. Prior experience with CARGAS/MPX is preferred; safety-sensitive position with pre-employment drug screening. Join a growth-focused propane retailer offering competitive benefits and a dynamic work culture.
Required Qualifications
- 3+ years of Customer Service experience (Call center experience preferred)
- Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
- Degree or equivalent experience required
- Excellent written and verbal communication skills
- Excellent computer skills including Microsoft Office and data entry skills
- Ability to organize, multi-task and prioritize assignments in a fast-paced environment
- High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
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