Customer Service Representative
$45,760–$54,080 year
On-siteCosta Mesa, California, United States
Job Summary
Answer inbound calls live, listen, and book appointments with a warm, confident presence. Recognize sales opportunities to route them to Sales Representatives and maintain the daily schedule in ServiceTitan by dispatching field technicians. Proactively update customers on arrival windows and schedule changes while responding to texts, web inquiries, and social messages promptly. Handle concerns with empathy and ownership, escalating when needed, and make outbound calls for confirmations, reminders, and follow-ups. Enter leads and customer data accurately into ServiceTitan and support general office operations including payments, invoicing, memberships, and permits. Join the HVAC and plumbing team in Costa Mesa, CA, with full-time in-office hours and a clear growth path.
Required Qualifications
- 1+ years in a customer-facing phone role (CSR, call center, reservations, dispatch)
- Strong phone presence -- warm, confident, articulate, and comfortable leading conversations
- Ability to book appointments and convert inquiries
- Strong prioritization and multitasking skills
- Fast, accurate data entry with attention to detail
- Dependable and consistently present
- High school diploma or equivalent
Desired Qualifications
- Experience in HVAC, plumbing, or home services
- ServiceTitan or similar field service platform experience
- Prior dispatch or scheduling experience
- Bilingual (English/Spanish)
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