Customer Service Representative

Provide timely and accurate information for incoming customer order and product knowledge requests while processing orders and changes per established policies. Perform administrative functions including loading tickets, weighing inbound trucks, preparing correspondence, maintaining systems and documentation, managing inventory, and handling basic shipping/receiving and accounting duties such as invoice preparation and price quotes. Offer feedback on service failures or customer concerns and coordinate with sales, production, shipping, warehouse, and carrier teams to optimize order fulfillment. Requires a high school diploma, two to four years of relevant experience, and strong accounting skills. Forklift experience is preferred.