Customer Service Representative
$33,672–$35,761 year
On-site · Liverpool, England, United Kingdom
Job Summary
Customer Service Representative role in Acorn Insurance’s Liverpool contact centre, focused on insurance-related inquiries. You’ll handle policy queries and changes, deliver high-quality customer service, meet KPIs, and contribute to a positive brand experience. Responsibilities include resolving customer issues, auditing calls for quality, turning complaints into positive outcomes, and representing the company with empathy and effectiveness. The role requires strong communication, empathy, attention to detail, and ability to work in a hybrid environment with rotating shifts and occasional Saturdays. Full training provided with opportunities for salary growth as experience develops.
Required Qualifications
- Experience in customer service or call centre environment
- Strong verbal and written communication skills
- Empathy and patience in dealing with customers
- Attention to detail and accuracy in handling policies
- Ability to meet KPIs and targets
- Problem-solving and conflict-resolution abilities
- Capability to work in hybrid in-office and remote settings as required
- Ability to work rotating shifts including Saturdays
- Training and onboarding willingness
- Career-oriented and proactive in professional growth
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