Customer Service Representative - Tennova Primary Care - East Town
On-site · Knoxville, Tennessee, United States
Knoxville, Tennessee, United StatesOn-siteFull TimeEntry LevelAssociates DegreeUnknown
Type
Full Time
Level
Entry Level
Education
Associates Degree
Company size
Unknown
Job Summary
Customer Service Representative handles inquiries via phone, email, live chat, and in-person interactions; resolves billing and service-related issues; documents interactions and maintains customer records; collaborates with internal departments to escalate and resolve complex issues; emphasizes empathy, active listening, problem-solving, and adherence to policies while delivering timely, high-quality service.
Required Qualifications
- Associate Degree or coursework in Business, Communications, or a related field preferred
- 1-2 years of experience in customer service, call center, or administrative support required
- Knowledge, Skills and Abilities: Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar
- Strong verbal and written communication skills
- Ability to handle high call volumes and multi-task across different customer service platforms
- Proficiency in customer service software, CRM systems, and Microsoft Office applications
- Ability to remain calm and professional in high-stress situations while de-escalating customer concerns
- Strong attention to detail in data entry, documentation, and customer interactions
- Ability to work independently and as part of a collaborative team in a fast-paced environment
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.