Customer Service Representative - Tennova MultiSpecialty Clinic - Turkey Creek
On-siteKnoxville, Tennessee, United States
Job Summary
Respond to customer inquiries via phone, email, live chat, and written correspondence while creating service cases and documenting all interactions accurately. Research and resolve customer complaints, billing issues, and service-related concerns by demonstrating empathy and active listening. Accurately update and maintain customer records and case notes in the system, working collaboratively with internal departments to escalate and resolve complex issues. Provide appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction. Meet productivity and service quality standards while maintaining regular attendance and complying with all policies.
Required Qualifications
- 1-2 years of experience in customer service, call center, or administrative support
- Strong verbal and written communication skills
- Strong problem-solving skills
- Strong attention to detail
- Ability to work independently and as part of a collaborative team in a fast-paced environment
- Ability to remain calm and professional in high-stress situations while de-escalating customer concerns
Desired Qualifications
- Associate Degree or coursework in Business, Communications, or a related field
- Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar
- Proficiency in customer service software, CRM systems, and Microsoft Office applications
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