Customer Service Representative (Temporary)
On-siteDetroit, Michigan, United States or Det, State of Rājasthān, Republic of India
Job Summary
Answer telephones courteously, direct callers to appropriate staff, and monitor the lobby to greet customers while providing program information. Provide objective initial assessments and orientation to Career Center services, then assist clients in the Resource Room with job search activities. Maintain detailed participant records, operate fax and copier systems, and support staff with document preparation and inventory management. Requires a high school diploma, three years of customer service experience, and ability to handle frequent disruptions. Bilingual skills (English/Spanish) preferred.
Required Qualifications
- High school diploma or GED certificate
- Three years of customer service experience
- General knowledge of Detroit At Work Career Center services and programs
- Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail with frequent disruptions due to people and/or telephone calls
- Ability to deal with multiple individuals from diverse backgrounds and varying levels of need
- Knowledge of relevant office equipment and to input basic data into personal computer
- Ability to interact with customers in a positive and productive manner
- Ability to prepare routine reports, files records correctly, and type materials neatly and accurately
- Ability to effectively read and interpret written procedures
- Excellent written and verbal communications skills
- Must be willing to work a flexible schedule
- Must be able to sit for extended periods of time
- Must be able to lift a minimum of 10 pounds
Desired Qualifications
- Associate degree
- Bilingual language skills (English/Spanish)
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