Customer Service Representative- Temporary
$63,440–$63,440 year
On-siteFlorence, South Carolina, United States
Job Summary
Manage customer enquiries, provide job progress updates, and coordinate work scheduling to meet customer requirements and KPIs. Reply to incoming calls regarding products, services, and general information while adhering to customer scripts for difficult situations. Maintain up-to-date databases with progressing work and client details, utilizing standard technology for all job duties. Provide thorough follow-ups to ensure customer satisfaction and actively participate in training to keep policy and product knowledge current. Keep track of customer accounts and make necessary updates with new account information. This temporary role is part of the CSR Team at Lose Design, a multi-disciplinary design firm creating spaces for life.
Required Qualifications
- Excellent customer service skills and attitude
- Problem-solving skills
- Proficient with office equipment
- Attention to detail
- Excellent written and verbal skills
- Excellent interpersonal skills
- Previous work in a customer-facing position
- High school diploma, G.E.D. or equivalent
- Must have access to reliable transportation
- Ability to work as a member of a team
Desired Qualifications
- Knowledge of Office Suite preferred
- Self-motivated and team-orientated
- Previous customer service experience
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