Customer Service Representative - Technical
On-siteSheboygan, Wisconsin, United States
Job Summary
Manage call center and email inquiries to troubleshoot, diagnose, and resolve equipment issues for Vollrath countertop products. Create customer files, dispatch authorized service providers, and place parts orders while escalating trending service issues to quality. Maintain high-level technical product knowledge to support warranty questions and exercise empowerment to make decisions benefiting both business and customer needs. Work within a team environment to complete tasks, projects, and workload in a timely manner, demonstrating flexibility to accept new assignments and actively participate in cross-functional teams.
Required Qualifications
- Must have superior telephone skills
- strong written and verbal communication skills
- Strong organizational and multi-tasking abilities
- Strong computer skills including Microsoft Office
- experience working with an ERP system
- Strong technical aptitude
- ability to read drawings
- understand bill of materials
- parts identification
Desired Qualifications
- Technical Service call center experience
- electrical knowledge
- Bachelor's Degree in Business
- Bachelor's Degree in Supply Chain
- Bachelor's Degree in related field
- equivalent combination of education and experience
- Demonstrates passion for providing world-class technical support
- delivering positive customer experience
- Ability to work quickly and accurately under pressure
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