Customer Service Representative

Receive incoming calls, emails, and faxes from customers while entering orders into the system and running production reports for the warehouse team. Inform clients of stock issues by offering substitutions per regular ordering processes and run credits as approved by management. Work with outside sales to report irregularities, direct calls to appropriate personnel, and build relationships with customers, vendors, and employees. Assist with processing special orders and price lists, provide backup vacation coverage for sales associates, and attend sales meetings as needed.