Customer Service Representative
On-siteAllentown, Pennsylvania, United States
Job Summary
Develop and execute market strategy to attain and maintain desired positions with assigned territory accounts in Allentown, PA. Make necessary sales and support calls, presentations, and communicate issues between corporate, retail networks, and customers to increase aftermarket equipment sales and profits. Call on current and potential customers while effectively identifying, communicating, and working through customer problems and opportunities. Consistently deliver timely follow-up with customers, managers, and staff, prioritizing communication and collaborating with local management to ensure growth of service and rental accounts.
Required Qualifications
- Customer service is a primary personal priority
- Results-driven
- Ability to multi-task and juggle competing deadlines and priorities
- Excellent communication and follow-up skills
- Proficient in Microsoft Word and Excel
Desired Qualifications
- Experience in cold call sales is a plus
- Prior experience in parts sales is a plus
- Experience in material handling equipment sales is preferred
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