Customer Service Representative
On-site · Torrance, California, United States
Job Summary
Provide first-point contact for supplier inquiries via phone, email, and chat; guide suppliers through onboarding in the CanQualify platform; troubleshoot and escalate issues; maintain records and ensure timely resolutions; collaborate with Account Managers, Compliance Team, and other departments to support client/supplier satisfaction and program success; educate supplier users on CanQualify tools, features, and compliance requirements; identify recurring needs and provide feedback to improve service and product performance; proactively identify upsell opportunities, such as helping general contractors invite and manage subcontractors within CanQualify.
Required Qualifications
- 3 years of customer service or client support experience, preferably in a B2B or SaaS environment
- Strong communication skills – both written and verbal
- Exceptional attention to detail and organizational abilities
- Problem-solving mindset and ability to work under minimal supervision
- Proficient in Microsoft Office Suite and comfortable learning new software tools
- Experience in construction, energy, or industrial compliance management is a plus
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