Customer Service Representative

Prepare proposals, process and track orders, and provide exceptional customer service. Support Project Managers and Sales staff with administrative tasks; coordinate resolution of discrepancies; track shipments and provide customers with ETAs; notify customers upon order arrival; assist estimators with pricing for bid submissions; prepare and submit technical documentation (submittals); foster long-term client relationships; participate in customer-facing events; stay current on product offerings and industry developments through self-learning and manufacturer training; perform other duties as assigned by the manager.