Customer Service Representative
On-siteHonolulu, Hawaii, United States
Job Summary
Maintain and increase market share by satisfying existing and new customer needs while coordinating service across all departments. Identify customer and department needs effectively, maintain the assigned customer base, and drive penetration of existing accounts through product knowledge. Input orders into the computer system and sell major product categories via telephone and other media to meet established sales and profit objectives. Create and maintain necessary company and customer files, manage daily tasks related to order processing and shipments, and support sales projections. Adhere to operational procedures, GMP, personal hygiene, and SQF policies. Schedule includes working different days and hours with occasional overtime. One year of sales or customer service experience is preferred, along with specialty food or culinary background.
Required Qualifications
- High school diploma or general education degree (GED)
- One (1) year minimum experience in sales and/or customer service position
- Working knowledge of MS Office (Word, Excel, and Outlook)
- Strong numeric and alpha-numeric data entry skills
- Proven ability to communicate effectively in a positive manner both verbally and in writing
- Attention to detail, accuracy, effectiveness, and efficiency
- Ability to read, comprehend, and analyze written information including, but not limited to general business periodicals, professional journals, technical procedures, or governmental regulations
- Communicates clearly and effectively through written, spoken, and other media
- Attention to detail, accuracy, effectiveness, and efficiency in all activities and actions
- Reliable and timely attendance
- Follows instructions and management direction
- Strong communication and interpersonal skills
- Knowledge of sales techniques, marketing principles, products, company, industry, and other related areas
- Ability to effectively present information and respond to questions in one-on-one and small group situations with associates, managers, representatives, and others
- Ability to perform required mathematical tasks related to money, profitability, weight, measurement, volume, distance, and other related areas
- Ability to assess situations and problem solve with and/or without direction and instruction
- Lift and/or move up to 25 pounds
Desired Qualifications
- One (1) year minimum experience in sales and/or customer service position preferred
- Specialty food, specialty business, and/or culinary experience preferred
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