Customer Service Representative
On-siteSydney, Nova Scotia, Canada
Sydney, Nova Scotia, CanadaOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Engage with customers via inbound and outbound calls, providing friendly and professional support. Actively listen to concerns and deliver effective, timely resolutions using internal systems to manage accounts, process claims, and retrieve information. Identify opportunities to upsell or upgrade products and services while clearly explaining offerings and processes. Escalate complex issues to the appropriate team when needed, striving for first-call resolution through strong problem-solving skills. Stay current with training, meetings, and process updates to maintain excellent attendance and punctuality.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to type at least 20 WPM
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Familiarity with Windows operating systems
- Dependable and punctual with a strong work ethic
- Skilled in troubleshooting, conflict resolution, and follow-up
- A customer-first mindset: empathetic, patient, and responsive
- Ability to multitask, stay organized, and manage time independently
- A team player with a positive attitude and strong interpersonal skills
- Comfortable working in a dynamic, fast-changing environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to background checks and drug screening.
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