Customer Service Representative- Swing Shift (Tuesday-Saturday)
On-siteLockbourne, Ohio, United States
Job Summary
Process and monitor shipping and receiving transactions, including receipts, bills of lading, and order confirmations. Manage customer information using the Warehouse Management System and Microsoft Office tools while researching and resolving discrepancies in inventory, orders, and inbound shipments. Communicate effectively with transportation, management, co-workers, and customers via phone, email, and face-to-face interactions to coordinate workflow organization and build long-term relationships. Monitor damaged or on-hold products, notify vendors, and complete daily or monthly customer reporting documentation. Work directly with warehouse leadership, employees, and customers to accomplish win-win outcomes in a fast-paced environment.
Desired Qualifications
- 1 – 2+ years of customer service or related experience
- High School diploma or equivalent education/work experience
- Proficiency in Microsoft Office tools, data entry and internet application experience
- Previous experience with Warehouse Management System (AS400)
- Ability to work in a fast-paced, team-oriented environment
- Excellent verbal and written communication skills
- Patience and adaptability
- Conflict resolution and technical proficiency
- Problem-solving and time management skills
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.