Customer Service Representative (Swedish)
On-siteLarnaca, Larnaka, Cyprus or Limassol, Limassol, Cyprus
Job Summary
Provide high-quality customer support to users via phone, email, and live chat, assisting with account-related, technical, and platform inquiries. Troubleshoot technical issues, manage password resets and payments, and escalate complex problems to internal teams. Accurately document interactions and meet defined quality, productivity, and attendance targets. Maintain a professional, customer-focused approach while documenting case information. This role offers unlimited performance-based bonuses, a relocation package, and training within a global gaming customer support environment. Candidates must be native or fluent Swedish speakers (minimum C1) with fluent English skills, secondary education, and a willingness to relocate to Larnaca, Cyprus for on-site work.
Required Qualifications
- Native or fluent Swedish speaker (minimum C1)
- Fluent English
- Completed secondary education
- Good computer and technology skills
- Strong communication and customer interaction skills
- Good problem-solving abilities
- Ability to multitask and work effectively under pressure
- Friendly, reliable and customer-oriented approach
- Clean criminal record
- Willingness to relocate to and work on-site in Larnaca, Cyprus
Desired Qualifications
- Previous customer service experience is an advantage
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