Customer Service Representative

Process quotes, orders, and returns while providing accurate pricing, product availability, and lead time information for standard and non-Swagelok products. Serve as the primary point of contact for walk-in customers by assisting with product selection, preparing items for pickup, and completing transactions. Respond promptly to inquiries via phone, email, and in person to resolve issues and maintain satisfaction. Develop product knowledge to educate clients on features, benefits, and terminology, while communicating effectively with sales, warehouse, and internal teams to ensure accurate fulfillment. Participate in required training to continuously enhance systems expertise and customer service skills.